Refund policy

Returns, Refunds & Exchanges Policy

We want you to love your Sane Threads order. Since our products are made to order, each item is printed specifically for you after your order is placed.

Because of the made-to-order nature of our products, we have a specific policy for returns, refunds, and product issues.

🛍️ Returns & Exchanges

We do not accept returns or exchanges for:

  • Incorrect size selected by the customer

  • Incorrect color selected by the customer

  • Change of mind

  • Ordering by mistake

  • Personal preference

  • Products that no longer meet your expectations after ordering

Please carefully check the size chart, product details, and product images before placing your order.

Because each product is made specifically for your order, we cannot restock or resell items returned for these reasons.

🛠️ Damaged, Defective, or Incorrect Products

If your order arrives:

  • Damaged

  • Defective

  • Misprinted

  • With the wrong design

  • With the wrong product

  • With a significant manufacturing issue

please contact us within 3 days of delivery.

Send an email to support@sanethreads.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Clear photos of the packaging, if relevant

Our team will review the issue and determine the appropriate resolution.

If the issue is confirmed to be a manufacturing or fulfillment error, we will provide a replacement or refund at no additional cost to you.

You will not be required to return a defective product unless we specifically ask you to do so.

📸 Photo Requirements

To help us resolve your issue quickly, please make sure your photos clearly show:

  • The entire product

  • The specific problem

  • The printed design, if the issue concerns the print

  • The product's size/brand label when relevant

  • The packaging if the package arrived damaged

We may request additional photos if the issue cannot be verified from the initial images.

📏 Size Issues

Please carefully review the size chart before ordering.

Small variations in garment measurements can occur during manufacturing and do not necessarily constitute a defect.

If you believe the garment differs significantly from the measurements provided on the product's size chart, please contact us with a photo of the garment being measured so we can investigate the issue.

📦 Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check your:

  • Full name

  • Shipping address

  • Apartment/unit number

  • City

  • State/province

  • Postal/ZIP code

  • Phone number

If an order cannot be delivered because the customer provided an incorrect or incomplete address or other incorrect delivery information, the package may be returned to the fulfillment provider.

In these circumstances, we may offer re-shipment at the customer's expense or another available resolution depending on the circumstances.

Additional shipping charges may apply for re-shipping an order because of incorrect information provided by the customer.

📦 Lost or Returned Packages

If your package appears to be lost in transit or is returned to the sender, please contact us at support@sanethreads.com.

We will investigate the shipment with the relevant shipping provider and fulfillment service and determine the appropriate resolution based on the circumstances.

❌ Order Cancellations

Because our products are made to order, orders may enter production shortly after being placed.

If you need to cancel an order, contact us as soon as possible at support@sanethreads.com.

We cannot guarantee that an order can be cancelled once it has entered production.

If production has already started, cancellation may no longer be possible.

💳 Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

🚫 Final Sale Items

The following items are not eligible for returns or exchanges:

  • Custom or personalized products

  • Gift cards

  • Sale or discounted products

📩 Contact Us

For any return, refund, damaged-product, or order issue, contact:

support@sanethreads.com

Please include your order number in your email so we can locate your order quickly.

Important

This policy applies to purchases made through the Sane Threads global store.

All product issues are reviewed individually, and we reserve the right to request reasonable evidence before approving a replacement or refund.